Return and Refund Policy

This Return and Refund Policy governs the conditions under which returns and refunds are accepted. By making a purchase on our website, you agree to the terms outlined below.

1. Return Eligibility

Customers may request a return within 5 days from the date of receipt of the product. To qualify for a return, the following conditions must be met:

Pristine Condition: The jewelry piece must be unworn, scratch-free, unaltered, and in the exact same condition as delivered.
Security Tags & Hygiene Seals: Any security tags, product labels, or hygiene seals (especially on earrings) must remain intact and untampered with.
Original Packaging: The product must be returned in its original jewelry box, pouch, and protective packaging, including any certificate of authenticity or gemstone grading reports provided.
Proof of Purchase: A valid proof of purchase or order confirmation must be provided.

2. Non-Returnable and Non-Refundable Items

The following items are strictly not eligible for return or refund:

Customized Jewelry: Made-to-order pieces, custom engravings, resized rings, or personalized designs.
Hygiene Items: Pierced earrings where the tamper-evident hygiene seal has been broken or opened.
Customer Damage: Products damaged due to customer misuse, improper handling, accidental drops, or exposure to harsh chemicals (like perfumes, lotions, or pools).
Missing Items: Returns missing their original packaging, certificates of authenticity, or accompanying accessories.
Promotional Items: Products purchased during clearance sales, final sales, or special promotions.

3. Refund Policy

Once the returned jewelry item is received and undergoes a rigorous quality inspection by our gemologists/experts, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be processed within 7–10 working days.
The refund amount will be credited back to the original mode of payment.

4. Replacement Policy

In the rare event that you receive a damaged, defective, or incorrect jewelry piece, you may opt for:

A replacement product (subject to stock availability).
A full refund.

Note: For damaged or incorrect items, please notify customer care within 48 hours of delivery with photographic proof.

5. Shipping Charges

Shipping charges are non-refundable unless the return is due to our error (wrong or damaged product sent).
For high-value jewelry items, we highly recommend using a trackable and insured shipping service for returns, as we cannot be held responsible for items lost in transit.

6. Cancellation Policy

Orders can only be cancelled before dispatch. Once the item has been shipped, cancellation requests will not be accepted, and the standard return process must be followed upon delivery.